If you have questions about how to use this site, please first read our Frequently Asked Questions below.
If you have a question about an order or about the web site that is still unanswered, please use the following to contact us:
Store hours: Monday - Friday, 8am - 5pm Pacific Time
Mail: Jews for Jesus Store, 60 Haight Street, San Francisco, CA 94102
1) I have an account but my password is not working?
2) When will I receive my order?
5) Does Jews for Jesus ship to P.O. Boxes?
We cannot ship to P.O. Boxes through FedEx or UPS. All other delivery options may be shipped to P.O. Boxes.
If you have registered with us in the past with your current email address, you do not need to register again!
Just click 'Forgot Your Password?', enter your email address, and we'll send a new password to you immediately.
Be sure to add [email protected] to your address book to ensure email delivery.
Also check your spam folder if you don't see the email in your inbox.
We have three shipment methods to choose from: Ground, Expedited, and International.
When choosing Ground Shipping, please allow 7-10 days from the time your order is placed until you receive the shipment. During peak seasons, usually before holidays, you can expect a delivery time of up to 15 days. Please order well in advance if you need to receive your order before a certain date. If you need a faster shipping method, you should choose Expedited Shipping.
When using our Expedited Shipping method, your order will leave our warehouse in two business days. This time will vary, if you order on a Friday, especially if Monday is a holiday.
For International orders we offer one shipment method. International shipping times can vary. Your order can normally be expected within 21-28 days of placing it, though sometimes it may take up to 35 days. Please order well in advance if you plan to ship outside the USA.
If you see the words "In Stock" on the product page, this product is currently in our warehouse.
If you see the words "Back Ordered" on the product page, this product is currently not in our warehouse. We are in the process of getting more, but you may experience a wait of up to several weeks or more before the product is shipped.
Below is our return policy:
- Returns must be received within 90 days of when customer receives item.
- If the returned item is in pristine condition--has not been open/worn--a refund of the purchase price minus shipping charge will be processed.
- If item has been opened or shows wear of any kind, we have the right to deny a refund or offer a partial refund.
- We do not refund shipping charges or cover the cost to return items.
- Store credits are not possible at this time. Refunds will be processed by check or credit card depending on how the item was originally paid for.
Please call the JFJ Store at 877-463-7742 if you have any questions or need to request a refund.